UPDATE 9/9/15 12.40pm Emails have begun arriving with customers advising them of GAME's next steps in returning money to customers who were over-charged for Super Mario Maker pre-orders. "On Monday we became aware of an issue with some isolated orders," reads the note from GAME's head of customer services. "This has impacted a number of customers who pre-ordered the Wii U exclusive, Super Mario Maker. We have been working through crediting any pending transactions with our banking partners as a top priority. You should see these appear on your account over the next couple of days as we resolve everything ready for the product release on Friday."Some customers remain disgruntled that the money may not appear in their accounts for another 48 hours, up to four days after the issue arose, and there's no mention just yet of compensation for those who've incurred fees for going overdrawn due to the multiple charges from their account.
UPDATE 8/9/15 2.55pm GAME has provided Eurogamer with an update regarding the multiple charges - up to £329 - for some customers that had pre-ordered Super Mario Maker.
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