Time Warner Cable Ranked as Worst Company for Customer Satisfaction

[[Coi] Mr.CLuBBeR]

Comcast also at the bottom

It has been a tumultuous year for internet service providers as the Federal Communications Commission continues to debate on net neutrality laws. But other issues that included customer service gaffes and the potential merge between Time Warner Cable and Comcast have not painted ISPs in a good light. As a result, Time Warner Cable was ranked the worst company in customer satisfaction by the American Consumer Satisfaction Index.
The results, reported by MarketWatch, not only ranked TWC’s internet service at the bottom with a score of 54 out of 100, but TWC’s TV service (56) came right after it with Comcast’s internet service (56) following after. Comcast, which was voted as the Worst Company in America for 2014, announced earlier this year plans to obtain TWC for $45.2 billion which would give Comcast a huge market share as neither company overlaps the other.
Both ISP providers have been criticized for poor customer service and were already at the bottom of the ASCI earlier this year. However cable companies, overall, have been subjected to scrutiny in regards to rising subscription rates and the lack of choice in markets for consumers.
Are you surprised that Time Warner Cable and Comcast have been ranked the worst companies regarding customer service? Or do you think another company should be ranked the worst? Sound off in the comments below!
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